Privacy Policy

Privacy Policy URL: https://quiiq.com/privacy-policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Quiiq mobile application ("App") and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the App Service. By using the App, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our App Service or parts of our App Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application/App refers to Quiiq, the mobile application provided by TICCO (The Indian Consultancy & Company).
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TICCO (The Indian Consultancy & Company), 5A, 4th Floor, City Vista, Tower A, Suite #158, Fountain Road, Kharadi, Pune-411014, Maharashtra, India.
• Country refers to Maharashtra, India.
• Device means any device that can access the App such as a smartphone, tablet, or computer.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the App.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of an app session).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Profile picture
• Chat messages and conversation history
• Push notification preferences

Sensitive Personal Information

Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the App or otherwise.

If you send or disclose any sensitive personal information to us, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to or restrict processing of this sensitive personal information, or to delete such information, as detailed below under the "Your Rights" heading.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as:

• Your Device's Internet Protocol address (e.g., IP address)
• Device type, operating system, and version
• App version and build number
• Unique device identifiers (e.g., IDFA, Android ID)
• Time and date of Your app usage
• App usage patterns and preferences
• Error reports and crash logs

App Permissions and Data Access

Quiiq requires certain permissions to provide its chat functionality. When you install and use the app, you will be prompted to grant the following permissions:

Required Permissions:

• Camera: To capture and send photos/videos in chat conversations
• Microphone: To record and send voice messages
• Storage/Photos: To save and share images, videos, and files from your device
• Contacts: To help you connect with friends and colleagues (optional - you can choose to skip this)
• Notifications: To send push notifications for new messages and important updates

Optional Permissions:

• Location: To share your location in chats or find nearby contacts (only when explicitly requested)

Push Notifications

We may send push notifications to your device for:

• Chat messages and updates
• Service announcements
• Account security alerts
• Feature updates

You can manage push notification preferences in your device settings or within the app.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: Including enabling chat functionality, account management, and service monitoring
• To manage Your Account: To manage Your registration and provide access to app features
• For the performance of communication services: To facilitate messaging and communication between users
• To contact You: By push notifications, email, or in-app messages regarding updates, security alerts, or service-related communications
• To provide customer support: To respond to your inquiries and provide technical assistance
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, or business transaction
• For analytics and improvement: To analyze usage patterns and improve app functionality and user experience
• For legal compliance: To comply with legal obligations and protect our rights

Sharing Your Personal Data

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to facilitate app functionality, analytics, and customer support
• With other users: Chat messages and profile information may be visible to other users as part of the chat functionality
• For business transfers: We may share or transfer Your personal information in connection with business transactions
• With Affiliates: We may share Your information with Our affiliates under common control
• With Your consent: We may disclose Your personal information for any other purpose with Your consent
• Legal requirements: When required by law, court order, or to protect rights and safety

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to:

• Provide the app services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Usage Data is generally retained for a shorter period, typically up to 24 months, unless used for security, functionality improvements, or legal requirements.

Transfer of Your Personal Data

Your information may be transferred to and maintained on computers located outside of Your state, province, country, or other governmental jurisdiction. Your consent to this Privacy Policy represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Personal Information Transferred from the EEA, the UK or Switzerland to the United States

TICCO (The Indian Consultancy & Company) operates in countries outside the EEA, the UK, and Switzerland, such as in the United States of America. If you are located in the EEA, the UK, or Switzerland, this means that we may transfer personal information outside of your country. Such transfers are made using appropriate safeguards and supplementary measures, such as the EU Standard Contractual Clauses for Controller-to-Controller and Controller-to-Processor Transfers ("Safeguards"). If you would wish to view such Safeguards, contact us at [email protected].

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

• In-App Deletion: You can delete your account and associated data through the app settings
• Contact Us: Email us at [email protected] to request data deletion
• Data Retention: Some data may be retained for legal compliance or legitimate business purposes

Security of Your Personal Data

Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then TICCO (The Indian Consultancy & Company) will notify you as soon as possible and later report the action we took in response.

Safeguarding Your Information

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational measures including:

• Data encryption in transit and at rest
• Secure authentication mechanisms
• Regular security audits
• Limited access to personal data
• Secure data storage and processing

However, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If You are a parent or guardian and You are aware that Your child has provided us with Personal Data, please contact Us.

If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

For users between 13 and 18 years old, we recommend parental guidance when using chat features.

Links to Other Applications

Our Service may contain links to other mobile applications or websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by:

• Posting the new Privacy Policy within the app
• Sending a push notification or email
• Updating the "Last updated" date at the top of this Privacy Policy

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]
• By website: https://ticco.in/contact
• App Support: Within the app settings or support section

Your Rights

Depending on Your location, You may have additional rights regarding Your personal data under applicable privacy laws (such as GDPR in Europe or CCPA in California). These may include rights to access, correct, or delete Your data. To exercise any of these rights, please contact us at [email protected].

Legal Basis for Processing (EEA Visitors/Customers Only)

If you are a person located in the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at [email protected].

Data Controller

For GDPR compliance, TICCO (The Indian Consultancy & Company) is the data controller responsible for Your personal data under this Privacy Policy.

California Privacy Rights

Under California's Shine the Light law, Cal. Civ. Code § 1798.83, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address including billing ZIP code and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us at [email protected]. We will respond to such requests for information access within 30 days following receipt at the email address stated.

Additionally, California law requires that we indicate whether we honor "Do Not Track" settings in your browser concerning targeted advertising. We do not currently alter our practices when a Do Not Track signal is received. To learn about Do Not Track and for information about how to opt out of receiving targeted advertising, please visit www.aboutads.info/choices.

Furthermore, subject to certain exemptions, California residents have the following rights with respect to personal information we may have collected about them:

Requests to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of personal information about you we have sold or disclosed for a business purpose
• The categories of sources from which we have collected personal information about you
• The business or commercial purposes for selling or collecting personal information about you
• The categories of personal information sold or shared, if any, about you, as well as the categories of third parties to whom the personal information was sold, by category of personal information for each party to whom personal information was sold
• The specific pieces of personal information collected

We do not sell, and have not in the prior 12 months sold, personal information about California residents. Therefore, we have not included a "Do Not Sell My Personal Info" link on our app. If our practices change, we will update this Privacy Policy and take any other action to comply with applicable law.

Requests to Delete

You have the right to request that we delete any personal information about you that we have collected. Upon receiving a verified request to delete personal information, we will do so unless otherwise required or authorized by law.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. You must provide an authorized agent written permission to submit a request on your behalf, and we may require that you verify your identity directly with us. Alternatively, an authorized agent that has been provided power of attorney pursuant to Probate Code sections 4000-4465 may submit a request on your behalf.

Methods for Submitting Consumer Requests and Our Response to Requests

You may submit a request for access and requests to delete personal information about you via email at [email protected].

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

We will acknowledge the receipt of your request within ten (10) business days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 calendar days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. In order to protect your privacy and the security of personal information about you, we verify your request by email.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

The Right to Non-Discrimination

You have the right not to be discriminated against for the exercise of your California privacy rights described above. Unless permitted by the California Consumer Privacy Act, we will not:

• Deny you goods or services
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
• Provide you a different level or quality of goods or services
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services