Terms of Service URL: https://quiiq.com/terms
Policy version: 2026.10.25
These Terms of Service ("Terms") govern your access to and use of the QUIIQ SaaS platform, including our website at https://quiiq.com, the web application at https://app.quiiq.com, iOS and Android apps, website chat widgets, APIs, CRM, workflows, AI Assistants, and connected messaging channels including WhatsApp, Messenger, Instagram, and Telegram (collectively, the "Service"), operated by TICCO (The Indian Consultancy & Company) ("TICCO", "we", "us", or "our").
QUIIQ is a product developed and operated by TICCO (The Indian Consultancy & Company).
By creating an Account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them, our Privacy Policy, Acceptable Use Policy, Refund and Cancellation Policy, and, if you are a Business Customer, our Data Processing Agreement. If you do not agree, do not use the Service.
WhatsApp, Messenger, Instagram, and Facebook are trademarks of Meta Platforms, Inc. Telegram is a trademark of Telegram FZ-LLC or its affiliates. Apple and Google Play marks are trademarks of their respective owners. QUIIQ integrates with these platforms and is not affiliated with, sponsored by, or endorsed by them.
1. Eligibility
You must be at least 18 years old and capable of forming a binding contract to create an Account. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. End Users who message a Business Customer are not Account holders; the Business Customer is responsible for how it communicates with them.
2. Accounts and security
To use most features, you must register for an Account and provide accurate information. You agree to:
- Maintain current account and billing details
- Keep login credentials, API keys, and channel tokens confidential
- Promptly notify us of unauthorized access at hello@ticco.in
- Accept responsibility for activity under your Account and authorized users
Removing a user from a workspace deletes that person's login to that workspace. It does not delete the organization's Customer Data. Workspace deletion may be performed only by an authorized organization admin, as described in the Privacy Policy and Data Deletion page.
3. Subscriptions, billing, trials, and add-ons
TICCO is the merchant of record for QUIIQ. Fees are typically billed in Indian Rupees (INR). By subscribing, you authorize us and our payment processors (including Razorpay, Cashfree, and other processors we may use) to charge applicable fees, taxes, and renewals unless you cancel before the renewal date. Checkout will show the actual amount, taxes, credits, and effective dates before you confirm.
- Paid tiers: access levels, message volumes, seats, and features vary by plan as shown at checkout or on an order form
- Free trial: if a trial is offered, its length, included features, and conversion terms are shown at signup. You must cancel before the stated cutoff (shown in-app and in any trial email) to avoid the first paid charge. If you do not cancel in time, we charge the plan you selected at the end of the trial using the payment method on file. Trial access is not refundable once converted and charged, except as required by applicable law or approved under the Refund Policy
- Non-payment: we may suspend or downgrade the Service for overdue invoices
- Refunds, plan changes, credits, add-ons, and Custom group billing: see the Refund and Cancellation Policy
- Billing contact: accounts@ticco.in
You are responsible for all charges incurred under your Account, including usage by team members you invite. Mandatory consumer-protection rights that cannot be waived remain available under applicable law (not only Indian law).
4. The Service and acceptable use
QUIIQ provides a unified inbox, CRM, workflows, widgets, mobile apps, and AI Assistants for business communications on supported channels. You agree not to use the Service in violation of our Acceptable Use Policy. You are responsible for content you and your users send, including content generated or sent by AI Assistants you configure.
5. Channel compliance
Channel rules are not identical. Common duties (lawful content, no spam, honor opt-outs) apply to every channel. Additional Meta and Telegram rules are in the Acceptable Use Policy. You must not use AI or workflows to bypass consent, opt-outs, or channel restrictions.
Meta, Telegram, Apple, Google, and other providers may change, suspend, or revoke access independently of us. We are not responsible for their decisions, outages, or enforcement actions.
6. API usage
If we provide APIs, webhooks, or developer credentials, you may use them only as documented and within published rate limits. Keep keys secret, secure webhook endpoints, and do not use APIs to build a competing product or exceed licensed scope.
7. Data ownership, processing roles, and DPA
Your data: You retain ownership of Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide the Service, comply with law, and enforce these Terms.
Roles: TICCO is controller of Account, billing, and security data. TICCO is processor of Customer Data on the Business Customer's instructions. Details are in the Privacy Policy and DPA.
Our property: The Service, software, documentation, branding, and aggregated anonymized analytics are owned by TICCO and its licensors.
Feedback: suggestions you provide may be used without restriction or compensation.
8. Third-party services and AI
The Service integrates with independent providers such as Meta, Telegram, Apple, Google, Razorpay, and Cashfree, and with subprocessors including AWS, Vercel, and OpenAI. Your use of those services is also subject to their terms. We are not liable for third-party products, downtime, or independent data practices.
AI features are live. They may generate draft replies or send automated replies, retrieve uploaded knowledge via embeddings, and send relevant conversation context to OpenAI as described in the Privacy Policy. We do not use Customer Data to train public third-party models. You remain responsible for Assistant configuration, testing, monitoring, and human escalation as stated in the Acceptable Use Policy.
9. Confidentiality
Each party may receive non-public information from the other. The receiving party will protect such information with reasonable care and use it only for the relationship between us, except as required by law.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED BY WHATSAPP, MESSENGER, INSTAGRAM, TELEGRAM, META, OR OTHER CARRIERS, OR THAT AI OUTPUTS WILL BE ACCURATE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TICCO AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) INR 10,000, EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.
12. Indemnification
You will defend, indemnify, and hold harmless TICCO (The Indian Consultancy & Company) and its affiliates, directors, employees, and agents from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Customer Data or messages you send, including AI Assistant output you configure to send; (c) violation of these Terms, the Acceptable Use Policy, channel-provider rules, or applicable law; or (d) dispute with your End Users or customers.
13. Term, cancellation, and deletion
These Terms begin when you first accept them and continue until terminated. You may cancel a subscription through account settings or by contacting accounts@ticco.in. Cancellation of billing is not deletion of a workspace. We may suspend or terminate access immediately for breach, non-payment, legal requirement, or risk to the Service or others.
Upon subscription cancellation:
- Access continues until the end of the then-current paid period, unless we suspend earlier
- Outstanding fees become due
- Workspace data is not deleted automatically
Upon confirmed workspace deletion, we delete Customer Data from production systems within 30 days, with backup residual copies expiring within 90 days, as described in the Privacy Policy, unless law requires longer storage of specific records.
Sections that by nature should survive (including payment obligations, IP, disclaimers, limitation of liability, indemnity, DPA survival, and governing law) remain in effect.
14. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer protections in your jurisdiction (which we do not exclude), courts in Pune, Maharashtra, India will have exclusive jurisdiction. You agree to attempt good-faith resolution by contacting hello@ticco.in before initiating formal proceedings.
15. Changes to these terms
We may update these Terms by posting a revised version at https://quiiq.com/terms with a new version number and last-updated date. Material changes will be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance of changes that do not require a separate consent. Where law requires a new consent, we will obtain it.
16. General provisions
- Entire agreement: these Terms and referenced policies (including Privacy, AUP, Refund, and DPA) constitute the full agreement regarding the Service
- Assignment: you may not assign these Terms without our consent; we may assign them in connection with a business transfer
- Severability: if any provision is unenforceable, the remainder stays in effect
- No waiver: failure to enforce a provision is not a waiver of future enforcement
- Force majeure: we are not liable for delays caused by events beyond reasonable control
17. Contact
- Email: hello@ticco.in
- Billing: accounts@ticco.in
- Mail: TICCO (The Indian Consultancy & Company), 15A, City Vista, Tower A, Fountain Road, Kharadi, Pune 411014, Maharashtra, India
By using QUIIQ, you acknowledge that you have read these Terms of Service (version 2026.10.25).