This Acceptable Use Policy ("AUP") applies to your use of QUIIQ, operated by TICCO (The Indian Consultancy & Company). It supplements our Terms of Service.
Permitted use
You may use QUIIQ only for lawful business communication, customer support, sales, marketing (where permitted), and related operations consistent with your agreement and applicable law.
Prohibited use
You must not use QUIIQ to:
- Send spam, unsolicited messages, or messages without valid opt-in where required.
- Violate the WhatsApp Business Messaging Policy, Meta Platform Terms, or applicable telecom rules.
- Transmit unlawful, harassing, abusive, defamatory, fraudulent, or deceptive content.
- Impersonate any person or misrepresent your affiliation with a business.
- Distribute malware or attempt unauthorized access to systems or data.
- Scrape, overload, or reverse engineer the platform except as permitted by law.
- Process sensitive categories of data without appropriate legal basis and safeguards.
- Resell or sublicense the platform without written authorization.
WhatsApp-specific requirements
If you use WhatsApp features through QUIIQ, you are responsible for:
- Obtaining and documenting valid user opt-in before messaging.
- Using approved message templates for outbound notifications where required.
- Honoring opt-out requests promptly.
- Maintaining accurate business profile information.
- Complying with commerce, healthcare, financial, or regional restrictions that apply to you.
WhatsApp is a trademark of Meta Platforms, Inc. QUIIQ integrates with the WhatsApp Business Platform and is not affiliated with or endorsed by Meta Platforms, Inc.
AI features
If you enable AI-assisted responses, you remain responsible for reviewing content before sending, especially on regulated or customer-facing channels such as WhatsApp.
Enforcement
We may investigate suspected violations and suspend or terminate access where necessary to protect users, comply with law, or meet platform partner requirements.
Reporting abuse
Report suspected abuse to support@quiiq.com with relevant message IDs, timestamps, and account details.