Policy URL: https://quiiq.com/refund
This Refund and Cancellation Policy ("Policy") applies to paid subscriptions, trials, and related charges for the QUIIQ SaaS product. All payments for QUIIQ are collected and settled by TICCO (The Indian Consultancy & Company)("TICCO", "we", "us", or "our"), which is the merchant of record. QUIIQ is a product developed and operated by TICCO (The Indian Consultancy & Company).
This Policy should be read with our Terms of Service and Privacy Policy. If there is a conflict on billing or refunds, this Policy and the Terms control for payment matters.
1. Nature of the service
QUIIQ is a digital software-as-a-service subscription. There are no physical goods, shipping, or returns of merchandise. Access is delivered online through https://app.quiiq.com and related integrations.
2. Pricing, currency, and taxes
Subscription fees are billed in Indian Rupees (INR) unless a written order form states otherwise. Published plan prices on our Pricing page are illustrative sample rates and may change. Applicable taxes (including GST, where required) may be charged in addition to listed fees. Final payable amounts are shown at checkout or on your invoice.
3. Payment processors
Payments may be processed through third-party payment aggregators such as Razorpay, Cashfree, or other processors we authorize from time to time. Card, UPI, net banking, and wallet data are handled by those processors under their terms and security standards. TICCO does not store full payment card numbers on QUIIQ servers.
4. Subscriptions and renewals
Paid plans renew automatically for the same billing period (for example monthly or annually) unless you cancel before the renewal date. By subscribing, you authorize TICCO and its payment processors to charge the applicable fees and taxes for each renewal period until cancellation takes effect.
5. How to cancel
You may cancel a subscription in either of the following ways:
- Through your account settings at https://app.quiiq.com, where cancellation controls are available
- By emailing billing@ticco.in from the email address associated with your Account, stating the workspace or organization name and that you wish to cancel
Cancellation requests should be sent before the next renewal date. Once a new billing period has started and payment has been successfully collected, that period is generally non-refundable as described below.
After cancellation takes effect, you will retain access until the end of the then-current paid period (unless we suspend or terminate earlier for breach or legal reasons under the Terms). You will not be charged for subsequent renewal periods after cancellation is confirmed.
6. Free trials
Where a free trial is offered, trial length, included features, and conversion terms will be stated at signup or in writing. Unless you cancel before the trial ends, the trial may convert to a paid subscription and the applicable fee will be charged. Trial periods are not refundable once converted and charged, except as required by law or expressly approved by us in writing.
7. Refund policy (default: non-refundable)
Because QUIIQ is a digital subscription service that provides immediate or near-immediate access, all fees are non-refundable once a billing period has started, except where:
- Required by applicable Indian law
- We expressly agree in writing to a refund or credit
- One of the limited exceptions in Section 8 applies and is approved by us
Unused seats, unused message volume, unused features, partial months, change of mind, business decisions not to use the Service, or failure to cancel before renewal do not create a right to a refund.
8. Limited exceptions
We may, at our sole discretion, approve a refund or account credit in the following cases after verification:
- Duplicate payment: the same invoice was charged more than once due to a technical or processor error
- Unauthorized transaction: a charge you did not authorize, after reasonable investigation (chargebacks may still be contested where abuse is suspected)
- Material service failure: we confirm a prolonged outage or delivery failure that materially prevented use of paid features for a substantial part of the billed period, and no suitable workaround was provided
- Billing error by us: an incorrect amount was charged due to our error
Approval of an exception in one case does not create a precedent or obligation for future cases. Goodwill credits, if any, are provided at TICCO's discretion and may be applied to future invoices instead of a cash refund.
9. How to request a refund
Submit refund requests within 7 days of the charge date to billing@ticco.in with:
- Account or workspace name
- Registered email address
- Transaction ID, order ID, or invoice number from Razorpay, Cashfree, or your bank
- Date and amount charged
- Reason for the request and supporting details
We aim to acknowledge billing requests within 2 business days (Monday to Friday, IST, excluding Indian public holidays) and to decide approved refund requests within 7 business days of receiving complete information.
10. Refund processing timeline
If we approve a refund, we will initiate it through the original payment method via the relevant payment processor (for example Razorpay or Cashfree). After initiation, banks and payment networks typically complete credit to your account within 5 to 7 business days. Exact timing depends on your bank, UPI app, or card issuer and is outside TICCO's control.
11. Upgrades, downgrades, and plan changes
Upgrades may be charged on a prorated or full-cycle basis as shown at checkout. Downgrades generally take effect at the next renewal and do not generate refunds for the current period unless we state otherwise in writing. Plan changes do not entitle you to a cash refund for any prepaid fees already paid for the current period.
12. Chargebacks and payment disputes
Before raising a chargeback or dispute with your bank or payment provider, please contact billing@ticco.in so we can investigate and resolve the issue. Unjustified chargebacks may result in suspension or termination of your Account and recovery of costs where permitted by law and our Terms.
13. Suspension for non-payment
If a payment fails or remains overdue, we may suspend, limit, or downgrade access to the Service until amounts due are paid, and we may terminate the subscription in accordance with the Terms.
14. Contact for billing
For invoices, cancellations, refunds, and payment issues:
- Email: billing@ticco.in
- Legal entity: TICCO (The Indian Consultancy & Company)
- Address: 15A, City Vista, Tower A, Fountain Road, Kharadi, Pune 411014, Maharashtra, India
- Product questions (non-billing): support@quiiq.com or Contact
15. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of paid features after changes take effect constitutes acceptance of the updated Policy, except where applicable law requires additional notice or consent.
16. Governing law
This Policy is governed by the laws of India. Subject to mandatory consumer protections that cannot be waived, disputes relating to billing under this Policy are subject to the dispute resolution and jurisdiction provisions in our Terms of Service.